Help/FAQ

Frequently Asked Questions


Store ship-to locations: World-Wide, CANADA :$25 and the rest $45

Here below are some typical questions we summarized from the communications with our customers:

Q: What payment options do I have?

A:

Payment methods: Pay Pal or Money Order/Cashiers Check, Visa/MasterCard, American Express Other

Q: I wear a 44R jacket, and 34" waist pants. I looked at your store, and noticed all your 44R jackets come with 38" pants waist. Can I have 44R jacket with 34" waist pants?

A:

No, currently there are no such facilities available to exchange only the jacket or the pants because we sell all jackets and pants as pairs. We have fixed jacket sizes and pants and they are as follows:

  • Size ranging from 36 to 46 comes with a 6" drop - E.g. For jacket size 42, pants waist comes in 36"

  • Jacket size 48 comes with 5' drop-E.g. For jacket size 48, pants waist comes in 43"

  • Size ranging from 50 to 54 comes with 4" drop.-E.g. For jacket size 52, pants waist comes in 48'

  • Q: Does your store offer alteration/tailoring service?

    A:

    No alterations are under taken in our store. All pants are sold unhemmed.

    Q: I live near your office. Can I visit your store first before purchase?

    A:

    Yes. You can visit our retail showroom at: 11517 Santa Monica Blvd, Los Angeles, CA 90025

    Q: Can I return the suit I purchased if I am not satisfied with it and how to do it?

    A:

    Yes indeed. The suit can be returned back with proper tags and without any damage and you must notify the seller at info@suitusa without fail. The suit should be returned back within seven days after purchasing the suit and the money will be refunded within seven business days after the returned product is received. When you return, the original packing slip must be attached along with a note which says that you are not satisfied with the product you have purchased. The seller is not responsible for any kind of damage done to the product so we suggest you to have a tracking system and insurance option like USPS priority or UPS ground.

    Q: Can I exchange for a different size or item if it does not fit or if I do not like it, and how to do it?

    A:

    Yes. As mentioned in the previous question above, the product must be in good condition with tags attached and $25 check under our company name. Notification must be sent to the seller and the product that you have purchased must be sent back to us within seven days after you receive it. While returning, do not forget to attach the original packing slip along with a note saying that you want to exchange the product for a different size or item and send it to our company address. Exchange will be done within seven business days after the returned product is received. The seller suggests the buyer to insure and have a track of the product while shipping through USPS priority or UPS ground because we are not responsible for any misplacement or damage. It is a general practice that the buyer has to pay his own shipping charge to send back the product to be exchanged.

    Q: What Is Your Shipping Policy?

    A:

    We always follow a secure and better way of shipping as we value each and every product that we ship. We do not use any kind of unsafe mail bags to dump expensive products and high quality garments and send it without stamping. We use new quality boxes and each and every item or product is placed inside a thick plastic zip lock bag for safety precautions. Throughout the journey, these products are under tracking through UPS and USPS and the right to choose the mailing service is of our choice.

    One can expect the delivery on your door step in 2 to 7 business days but it entirely depends upon the date of your payment and UPS service. The items will be shipped only after all the payments are settled. Every Monday at 12 noon we ship packages quickly so that within 12 hours all the ordered products should reach the final destination. If you want to receive your product quickly in case of any immediate requirement or emergency, feel free to mail us and we will take the necessary steps to reach you on time. Special requests must be clear and specific and wait for verification from us to agree. Do not assume anything negative about our services and come to a quick conclusion as we assure you that we will always reply to all the mails we receive with great patience and kindness.

    Q. What is your 100% Money Back Guarantee?

    A:

    If you are totally not satisfied with our product, you can ship them back to us within 30 days in its original condition without being used, for a full refund. As we follow hassle-free policy, we want you to be content with the product you purchase. Do not forgot to mail our customer service department at info@suitusa.com to get your authorization number prior to shipping your product back.