Frequently Asked Questions

A:

Payment methods: Pay Pal or Money Order/Cashiers Check, Visa/MasterCard, American Express Other

A:

No, currently there are no such facilities available to exchange only the jacket or the pants because we sell all jackets and pants as pairs. We have fixed jacket sizes and pants and they are as follows:

A:

No alterations are under taken in our store. All pants are sold unhemmed.

A:

Yes. You can visit our retail showroom at: 11517 Santa Monica Blvd, Los Angeles, CA 90025

A:

Yes indeed. The suit can be returned back with proper tags and without any damage and you must notify the seller at info@suitusa without fail. The suit should be returned back within seven days after purchasing the suit and the money will be refunded within seven business days after the returned product is received. When you return, the original packing slip must be attached along with a note which says that you are not satisfied with the product you have purchased. The seller is not responsible for any kind of damage done to the product so we suggest you to have a tracking system and insurance option like USPS priority or UPS ground.

A:

Yes. As mentioned in the previous question above, the product must be in good condition with tags attached and $25 check under our company name. Notification must be sent to the seller and the product that you have purchased must be sent back to us within seven days after you receive it. While returning, do not forget to attach the original packing slip along with a note saying that you want to exchange the product for a different size or item and send it to our company address. Exchange will be done within seven business days after the returned product is received. The seller suggests the buyer to insure and have a track of the product while shipping through USPS priority or UPS ground because we are not responsible for any misplacement or damage. It is a general practice that the buyer has to pay his own shipping charge to send back the product to be exchanged.

A:

We always follow a secure and better way of shipping as we value each and every product that we ship. We do not use any kind of unsafe mail bags to dump expensive products and high quality garments and send it without stamping. We use new quality boxes and each and every item or product is placed inside a thick plastic zip lock bag for safety precautions. Throughout the journey, these products are under tracking through UPS and USPS and the right to choose the mailing service is of our choice.

One can expect the delivery on your door step in 2 to 7 business days but it entirely depends upon the date of your payment and UPS service. The items will be shipped only after all the payments are settled. Every Monday at 12 noon we ship packages quickly so that within 12 hours all the ordered products should reach the final destination. If you want to receive your product quickly in case of any immediate requirement or emergency, feel free to mail us and we will take the necessary steps to reach you on time. Special requests must be clear and specific and wait for verification from us to agree. Do not assume anything negative about our services and come to a quick conclusion as we assure you that we will always reply to all the mails we receive with great patience and kindness.